The Four Cs Multi Academy Trust sets policy on how its schools deal with complaints. They believe that in the first instance it is advisable to speak to the relevant member of staff as soon as there is a concern. This will mostly likely be the class teacher. This informal approach is nearly always the quickest and most effective way of resolving concerns.If it is felt that the concern has not been resolved, then it is important to speak to a Line Manager within the school (for example Head of Year, Head of Department, Phase Leader) who will look into the concern. Please contact the Headteacher’s PA via the school’s main switchboard to arrange this.Stage two of the complaints procedure (ie completion of this form) should only be used once all avenues to resolve the concern have been exhausted.Following completion and submission of this form, your complaint will be investigated by a member of the Senior Leadership Team. You will then receive a response with the outcome of the investigation.Please provide succinct information in outlining your complaint.
